Help & FAQ

Where do you deliver?

Victoria only, for now. See Delivery.

How fast will my order ship?

We dispatch within 2 business days and email you tracking details once it's on its way.

How do I track my order?

Use the tracking link in your shipping email, or sign in to your account to see your order status.

Do I need to show ID?

Yes. Someone aged 18 or over must receive the delivery and may be asked to show photo ID.

How do I know a bottle is genuine?

Every bottle is checked for seal, fill level, labels and box condition before it ships. If it isn't exactly as described, the Provenance Promise gives you a full refund including return shipping.

Can I return a bottle?

Yes. See Returns for damaged, incorrect and change-of-mind returns, and your rights under Australian Consumer Law.

Do you do corporate or bulk gift orders?

Yes. Email rocco@topshelfliquor.net or call 0407 722 603 with what you need and your budget, and we'll put a selection together, or use the corporate gifts enquiry form. You can also browse the Gift Shelf.